Civic Notice

Support

Something wrong, or missing?

Write to the support email, which opens with the App Store release. A real person reads it. If you are reporting something the app got wrong about a government, that is the most useful mail we get. Please send it.

Reporting something incorrect

The app's one promise is that it does not tell you something untrue about a real government. If it has, we want to fix it that day. Include whatever you have:

  • The government and the item: a title, a file number, or a screenshot.
  • What the app showed, and what the government's own record shows.
  • The link from the item's View on the web row, if you tapped it.

A missing vote is usually not a bug, and the app tells you which kind it is. Many governments hold a voice vote and record only "adopted", with no names. Others record names in minutes we have not read yet. The app distinguishes those two: "the record does not show how each member voted" is about the government, and "the record we hold" is about us. If you see the first where you know the second is true, tell us. That is a real defect and we treat it as one.

Common questions

My city isn't here. Can you add it?

Often, yes. Send the city and, if you know it, a link to where it publishes agendas. Adding a government whose records software we already read can take an afternoon. Adding one on a system we have never read takes considerably longer, because every vendor publishes differently and we verify each against real documents before it appears.

The bar for going live is the agenda: meetings, their items, and a stable link per item. Per-member votes are a bonus wherever the government records them, never a requirement.

Why does my state say it only has a roster?

Because that is all we hold for it. For 48 states, Civic Notice knows who currently holds every seat and nothing else: no bills, no agendas, no votes. Rather than show an empty calendar and let you conclude your legislature did nothing, that state's tab says plainly what is and is not there.

California and Idaho carry a full record today. The others move over as their archives are loaded and verified, and when they do it appears in the app without an update.

Why is there no summary for this item?

Because we will not write one. Summaries in Civic Notice are the government's own words or they do not appear. No AI-generated text, ever. A bias you cannot audit is worse than a gap you can see.

So where a government publishes a plain-language summary, you get it, labelled as theirs: California's Legislative Counsel's Digest, for instance, or a city's own description of an agenda item. Where it publishes only a title, you get the title and the record's own link.

Why is there no score or rating for my representative?

Because every one of them is an editorial claim wearing arithmetic's clothes. A "voted with the mayor 82% of the time" figure depends entirely on which votes you count, and that choice is an argument, not a measurement. The same goes for "missed votes" totals, which mislead badly unless you separate quorum calls and procedural votes.

You get the list of votes and how each one was cast. What it means is yours to decide.

The app says a meeting is scheduled. Is that certain?

No. Agendas get amended and meetings get cancelled, sometimes hours beforehand. Civic Notice shows what the government has published as of our last read, marks cancelled meetings as cancelled, and links you to the source so you can confirm before you show up or speak.

How current is the data?

Each government is re-read on its own schedule, typically every few hours. An item's page links to the government's own record, which is always the authority. If the two ever disagree, believe the government and please tell us.

Do I need an account?

No, and there isn't one to make. Civic Notice has no sign-in, no profile and no server that knows who you are. What you follow and which governments you have chosen stay on your device. See Privacy for exactly what that means.

Notifications aren't arriving.

Check that notifications are allowed for Civic Notice in iOS Settings, and that you have saved at least one item with an upcoming meeting. Reminders are scheduled by your device, so they also depend on the app having been opened recently enough to schedule them. If it still looks wrong, email us with your iOS version.

The address lookup didn't find my address.

New construction and recently annexed areas are frequently missing from the U.S. Census geocoder, which is where the lookup starts. You can always type your city, county and state in by hand. The lookup is only a shortcut, and skipping it costs you nothing except district numbers on the Reps tab.

Known limits, stated plainly

Things we know about and have chosen not to hide behind a spinner:

  • Coverage is uneven by design. See the map and table on the overview page for what each government actually carries.
  • Some governments record no per-member votes at all. Where a body votes by voice, no amount of engineering produces names.
  • A representative's page shows their most recent votes, not every vote ever. The screen says how many it is showing.
  • Some items share one link. A few governments publish one document per meeting rather than a page per item; the app says so on those items instead of implying the link is item-specific.

Contact

The support email opens with the App Store release, for bug reports, coverage requests, corrections and press.